FAQ
Here you will find answers to the most frequently asked questions.
Where is Batouwe located?
Batouwe Boomkwekerijen B.V. is located in the Engelandstraat in Dodewaard. This address is both our visiting address and pick-up address for all orders.
Batouwe Boomkwekerijen B.V.
Engelandstraat 1b
6669 DX Dodewaard
The Netherlands
Opening hours (office, visiting and collection):
🕗 Monday-Friday: 08:00 – 17:00h
🚫 Saturday & Sunday closed
📅 Visiting and collection only by appointment
Can’t manage to order via the portal?
No problem - we will be happy to help you. If ordering via the client portal fails or if you have any questions, please feel free to contact us.
📄 You can also request the manual for our portal. It explains step by step how to place an order.
📩 Please send an e-mail to webshop@batouwe.com or call us on +31 (0)488 413 097. We will make sure you can proceed quickly.
Is there a minimum order quantity?
At Batouwe Nurseries, a minimum order quantity only applies to the P9 product category. There is no minimum order for whips and shrubs - these can be ordered per single piece.
For P9 and C1, the minimum order quantity depends whether they are grown in trays or not.
Some P9 or C1 plants are supplied in individual pots - this is then clearly marked as "single P9 or C1" and can be ordered per single piece.
Most plants in this product category however, are supplied in trays containing 8, 18 or 28 plants. You then order per tray, i.e. per 8, 18 or 28 plants. This is automatically applied in your shopping basket, depending on tray size.
What is and what is not included in our prices and which delivery conditions apply?
What if I don’t know the exact delivery week yet?
Please fill in the estimated delivery week. We will always contact you at least a week in advance to agree on the final delivery week and/or day.
Until when does Batouwe deliver?
Unless agreed otherwise, plants purchased for spring delivery must be taken as follows: whips/bare roots 31st of March latest; P9 & other container plants 31st of May latest.
When should I plant a whip or young tree?
The best result you will get, is when it is planted between the end of August and mid-October, when the soil is still warm and roots are still active. In other words; before it stops growing. However, there are varieties that we recommend to be planted in March due to sensitivity to frost.
Why does Batouwe use slotted pots and the Airpot-U system?
We use them to get the best possible rooting system. As a result, you don’t have roots circling the pot, but a more natural root growth. We believe that a good rooting system forms the basis of the future plant.